Françoise Keli'imahia'i Mueller

I attribute my success to my desire to live a purpose driven life by being a positive influence in my community by serving others in need. I took a healthcare concern of my own and found help at The Aloha Counseling Center in Kailua Hawaii, my hometown, that lead to a very positive and supportive outcome. Because of this free and very kind effort by this non-profit organization I felt compelled to give back by volunteering. Over a matter of a few years, I went from a volunteer to the Executive Director of this small organization and grew it from one center to eight centers not only on Oahu, but on the neighboring islands of Maui and Kauai. This started my journey in Mastering my skills in healthcare to be able to do what I love and offer it to those who need it the most. Now with over 26 years of experience in healthcare, both as a consultant and through my work in the public and civil service sectors. I am also proud to lead Ohana Medicare, a nonprofit organization committed to serving and uplifting our communities across the country.

The best career advice I’ve ever received is to prioritize building strong relationships and truly understand the needs of the people I serve. Through my own Story of Life, my experiences with healthcare professionals—and in my work supporting clients—I’ve learned how powerful it is for individuals to feel seen, heard, and valued. My career has also taught me that compassion must be paired with continuous learning. Every interaction is an opportunity to grow, refine my skills, and deepen my understanding of the complex healthcare landscape. In my role as a Benefits Consultant, I used Customer Relationship Management (CRM) tools not just to stay organized, but to strengthen relationships, personalize guidance, and ensure every client received accurate, meaningful support. For me, professionalism means showing empathy, staying educated, and committing to lifelong learning so I can serve others with clarity, integrity, and respect.

My advice to young women entering this industry is to stay passionate, stay curious, and make continuous learning a priority. Let your life lessons impact your Passion to live a Purpose Driven Life. Mastering your skills — whether it be in health, finance or anything that serves a purpose greater than yourself — will give you the confidence and clarity needed to truly serve others.

At Ohana Medicare, we support Medicare beneficiaries, individuals with disabilities, and veterans as they navigate complex healthcare systems and access essential resources. This work requires both compassion and competence. When you commit to educating yourself, strengthening your expertise, and understanding the unique needs of the people you serve, you build a career that is not only successful but deeply meaningful.

A purposeful path in this field comes from pairing heart with knowledge — and choosing every day to grow, learn, and uplift the communities who rely on you.

One of the biggest challenges in this industry is educating customers about how Medicare works and helping them make confident, informed decisions. Because we often work against tight timelines, I’ve learned how important it is to make myself as available as possible and to respond quickly to calls and emails. Balancing work and life sometimes means supporting customers in small, manageable increments — but taking things step by step helps prevent them from feeling overwhelmed. By breaking information down, staying patient, and meeting people where they are, I can guide them through the process with clarity, compassion, and professionalism.

I’d say the values that shine through for me are all about compassion and community. I really focus on making sure that no one gets left behind and that everyone feels heard. Plus, creativity pops up too, like with my painting style is definitely a form of sacred geometry. It’s that blend of creativity and meaning that really reflects your values. My love for music and singing is really a reflection of my passion for connecting spiritually. It’s like my way of having those meaningful conversations and that’s something really special. And of course, it’s clear I value learning and staying dedicated. So, I’d say I'm all about heart, growth, and staying close to my roots!