Erica Byard
Erica Byard is a hands-on retail and medical management professional with extensive experience leading service teams and overseeing complex operations. Currently serving as Club Manager at Sam's Club in Ames, Iowa, she supervises a team of approximately 120 employees, managing everything from HR operations to supply-chain and health and wellness services. With nearly seven years at Sam's Club, Erica has progressed through roles in optical and hearing services, fresh management, and store co-management, demonstrating a consistent ability to merge customer-focused service with operational excellence.
A graduate of Purdue Global with a Bachelor’s degree in Nutrition Science, Erica combines her expertise in health and wellness with her retail and management skills. She has also completed partial coursework toward a Master’s in Psychology and is pursuing a practitioner’s certification in Natural Health, reflecting her commitment to holistic well-being for both customers and team members. Her career highlights include guiding teams through challenging periods, such as the COVID-19 pandemic, and fostering a supportive, empathetic work environment where collaboration and practical problem-solving thrive.
Beyond her professional responsibilities, Erica is deeply engaged in her community. She has partnered with organizations such as Safe Paws to support pet adoptions and contributes handmade quilts to local women’s shelters, blending her passion for health, care, and service. Known for her empathy, patience, and dedication, Erica builds meaningful relationships with colleagues and customers alike, creating a culture where both operational efficiency and human connection are equally valued.
• Adult CPR/AED
• NRSF Proctor
• Purdue Global Cedar Rapids IA - B.S.
• Sam's Club
• Safe Paws
What do you attribute your success to?
I attribute my success to a combination of perseverance, passion, and collaboration. Returning to college later in life taught me the value of dedication and resilience, while my deep personal commitment to health and wellness has fueled my drive and focus. Equally important has been the support and guidance I’ve received from the leadership and team at Sam’s Club, which has empowered me to grow, achieve my goals, and continually push myself to excel.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to continue learning, lead by example, and remain open to new ideas. I’ve found that observing and learning from others, while continuously expanding my own knowledge, has been essential for growth and success in any role.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to build strong networks, stay actively involved in your community, and approach every interaction with kindness and respect. Don’t ever feel like you don’t belong — pursue what you’re passionate about. You have the ability to make a meaningful impact and bring a unique perspective to the table.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is the limited representation of multiracial women in retail leadership. At the same time, there are exciting opportunities to make a meaningful impact, such as expanding health-and-wellness offerings within retail clubs and addressing overlooked gaps in autoimmune care. My goal is to continue learning so I can better support others in leading happier, healthier lives and make a difference every day.
What values are most important to you in your work and personal life?
The values that guide me in both my work and personal life include health advocacy, community service, inclusion, and mutual support. I strive to be a self-motivated, proactive team player who not only gets the job done but also makes a meaningful difference in the lives of others.
Locations
Sam's Club
Palo, IA 52324